Data Deletion Requests

Saimanka is currently pre-launch. This website does not provide public customer or provider accounts.

You can request deletion of personal information held by SAIMANKA LTD, including information you have supplied in correspondence.

How to request deletion

Email privacy@saimanka.com with the subject “Data Deletion Request”.

Tell us what information your request concerns. Where possible, send the request from the email address previously used to contact us and identify the relevant correspondence or interaction.

Provide only enough information for us to locate the relevant records. You do not need to send identity documents, a residential address or other unnecessary personal information with your initial request.

What happens next

We may need to verify your identity before acting on a request. We use proportionate checks and prefer verification without collecting identity documents. If further information is necessary, we will explain what is needed and why.

We will assess your request, respond within applicable legal time limits and explain the outcome. Accepted deletion requests do not wait for our ordinary correspondence-retention periods or a monthly retention review.

We keep only the minimal accountability record needed to document the request and outcome, normally for 24 months after final resolution. Additional verification material is deleted within 30 days after final resolution unless a documented legal reason requires retention. Our Privacy Notice explains these periods and the deletion window for expired records.

Some information may need to be retained to comply with applicable law or to establish, exercise or defend legal claims. Where an exception applies, we will explain the relevant reason.

Information held by other services

Saimanka coordinates relevant deletion requests with service providers processing information on our behalf. This includes relevant business-controlled copies; deleting a message from an inbox alone does not complete that process.

Deletion from active mailboxes is distinct from provider recovery windows, backups and legally required retention. We will explain relevant limitations rather than promise immediate erasure from every provider system.

Deleting information held by Saimanka does not automatically delete information independently controlled by another service. Where another organisation acts as a separate controller, you may need to make a separate request to it. This does not remove Saimanka’s responsibility for requests involving providers acting on our behalf.

Read our Privacy Notice for more information, or contact privacy@saimanka.com.